Press the 
(Message) key or the programmable key assigned to the Visual Voice
Mail application.
Visual Voice Mail allows you to visually interact with your voice mail.
NOTE: This topic describes how to use Visual Voice Mail on NuPoint Unified Messaging (Standalone) and MiCollab Nupoint UM.
IMPORTANT:
When the voice mail application for a system is changed from Embedded
to NuPoint or vice versa, the MiVoice Business
system must be rebooted to align the system and sets to the new voice
mail application. Otherwise, inaccurate MWI and other voice mail status
indicators may result. Changing the voice mail application is done by
entering (or deleting) the address in this field.
A maximum of 120 concurrent Visual Voice Mail sessions are possible to permit users to login, delete, or save their voice mail.
A maximum of 120 audio connections to the voice mail system can be active at one time.
A maximum of 50 IP Phones is supported.
You are automatically logged out of the system after 5 minutes of inactivity.
For internal calls originating from extensions that have a voice mailbox, Visual Voice Mail displays both the caller name and number. All other calls display "Unknown Caller" followed by the number (if available).
Each user must have a NuPoint or MiCollab Nupoint UM mailbox configured with a Feature Class of Service (FCOS) that contains feature bit 290 ("Unified Messaging - Web View"). To enable optional settings, ensure that the appropriate feature bit is added to the FCOS. For example, to enable "Give and Mark Urgent," add feature bit 018.
Fast forwarding and rewinding of messages is not supported on the NuPoint Unified Messaging and MiCollab Nupoint UM implementation of Visual Voice Mail.
If the extension has a mailbox in the embedded voice mail system, that mailbox's credentials will always be used to access Visual Voice Mail. Any other external (NuPoint) mailboxes will be accessible only if there is no embedded voice mail mailbox for the extension.
69xx IP Phones users cannot use NuPoint/MiCollab visual voice mail if they also have an embedded voice mail system mailbox. Both can be provisioned but visual voice mail will only work if the embedded mailbox is deleted.
External
Visual VM form
Program the Visual Voice Mail Server IP and Hunt Group number.
Set "HCI/ CTI/ TAPI Call Control Allowed" to "Yes" in the appropriate Class of Service group(s).
System
Options form
Enter the ARS prefix digit(s) to use for outgoing calls initiated from the Visual Voicemail application.
Supported on all devices.
5330/5330e IP Phone,
To display details about a message:
Press the
(Message) key or the programmable key assigned to the Visual Voice
Mail application.
NOTE: The Message key must be configured to access Visual Voice Mail. Press the blue Settings key, followed by Settings > Message Key Config, then Open Voicemail App.
Log in to your mailbox.
Press on a message in your message list. The window can display the following information about your message:
Message type: All, New, or Saved
Date, time and duration of message
In this window, you can save, play or delete the message. You can dial the message sender or add the message sender to your contact list.
To view other messages and their details, use the navigation keys to move up or down through your message list.
5340/5340e IP Phone, 5360 IP Phone, 6920, 6930 and 6940 IP Phones
To display details about a message:
Press the
(Message) key (5340 IP Phone) or the 
icon (5360
IP Phone) or the 
key on the
6920, 6930 and 6940 IP phones.
NOTE:
The phones must be configured to access Visual Voice Mail. On the 53xx
phones, press the blue Settings
key, followed by Settings
> Message
Key Config, and then Open Voicemail App. On
the 6920, 6930 and 6940 IP phones, pressing 
>
Voicemail > key
opens Voicemail App.
Log in to your mailbox.
Press on a message in your message list. The window can display the following information about your message:
Message type: All, New, Recorded, Saved, Confidential, or Urgent. (Note: the last three types apply to 53xx phones only.)
Date, time and duration of message
In this window, you can save, play or delete the message. You can dial the message sender or add the message sender to your contact list.
To view other messages and their details, use the navigation keys to move up or down through your message list.